Total Quality Management Mock Test 2

10%

Question 1 of 10

1. Employee participation after using TQM philosophy _______

Declines

Improves

We cannot comment on working relationships

Remains the same

Question 1 of 10

Question 2 of 10

2. Which of the following does not belong to Internal Failure Costs?

Scrap due to Design Changes

Returned Goods

Design Corrective Action

Rework due to Design Changes

Question 2 of 10

Question 3 of 10

3. Which among the following does not fall under the category of factors influencing customer perception of quality before making a purchase?

Previous experience

Store reputation

Advertised price for performance

Reliability

Question 3 of 10

Question 4 of 10

4. Costs associated with non-conformance or the costs due to poor quality is called ______

Cost of Planning

Cost of Poor Quality

Cost of Improvement

Cost of Good Quality

Question 4 of 10

Question 5 of 10

5. According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.

Conformance

Performance

Non-conformance

Adherence

Question 5 of 10

Question 6 of 10

6. Which of the following cannot be considered as a technique to gather information about customer needs?

Tracking customer complaints

Customer meetings

Waiting for customer to come and tell about their needs

Government or Independent Laboratory Data

Question 6 of 10

Question 7 of 10

7. Which of the following is not a key element of a Mission Statement?

Obligation to Stakeholders

Scope of the Business

Quality Policy

View of the Future

Question 7 of 10

Question 8 of 10

8. Costs associated with appraising a product or service for conformance to requirements is called ______

Prevention Costs

External Failure Costs

Appraisal Costs

Internal Failure Costs

Question 8 of 10

Question 9 of 10

9. What is the other name of intangible costs?

Appraisal Costs

Hidden Costs

Prevention Costs

Internal Failure Costs

Question 9 of 10

Question 10 of 10

10. An organization gave a declaration on its opening on 16th June 2019 that it wants ‘To eradicate poverty by 2025’. Which quality statement is it referring to?

Quality Policy Statement

Mission Statement

Submission Statement

Vision Statement

Question 10 of 10