Total Quality Management Mock Test 9

1. Which ISO 14000 series standard refers to the guidelines on Environmental Performance Evaluation?

2. A quality system is involved in all phases from initial identification to final satisfaction of requirements and meeting customer satisfaction.

3. Which of the following is not a determinant of the ‘human resources’ functional element while measuring the performance of an organization?

4. ISO 14012 refers to qualification criteria for environmental auditors.

5. Which of the following is not an example of a National Quality Award?

6. System reliability for components kept in series _______ as the number of components increases.

7. Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization?

8. Which of the following is not an indicator of the ‘suppliers’ functional element while measuring the performance of an organization?

9. According to Ray F. Boedecker, providing information for individuals and team evaluation is one of the objectives of ‘performance measures’.

10. The percentage of safety incidents and the percentage of environmental incidents are indicators of which functional element while measuring the performance of an organization?