Total Quality Management Practice Test 4

1. What do Yokeru and Poka mean respectively?

2. Which of the following are the types of reward system in an organization?

3. Renovation strategy is ______ compared to repair and refinement strategy.

4. Unstructured problems can be identified through negative customer feedback.

5. Kaizen refers to _________

6. The development processes in an organization for product or service is referred to as _________

7. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________

8. Which of the following is not a performance appraisal factor?

9. ‘To define the problem’ is a part of which phase of PDCA cycle?

10. When an organization shares its financial success and encourages employee identity with organization’s success, it is known as __________