Total Quality Management Practice Test 7

1. The square of the standard deviation is variance.

True

False

2. Information is processed data.

True

False

3. In which form of benchmarking unrelated business processes or functions that can be utilized are studied?

Internal benchmarking

Competitive benchmarking

Functional benchmarking

Generic benchmarking

4. Which among the following does not fit into the category of loss described by Taguchi?

Maintenance and repair cost

Employee lay-off

Failure to function

Customer dissatisfaction

5. The total number of defect count is 200 and the total number of parts in ten samples of equal size is 1500. What is the fraction defective?

0.140

0.137

0.131

0.134

6. Natural tolerance is also known as _______

Specification limits

Control limit

Mean

Process capability

7. The quality loss function is given by L(x) = k(x-N)². What does ‘N’ stand for?

Quality characteristic of selected product

Quality loss coefficient

Nominal value of given product

Tolerance

8. Process benchmarking can be used in customer complaint processes.

False

True

9. The data set for measuring height of an object which is 80 cm includes five readings which are 40.5 cm, 81 cm, 72 cm, 48 cm, 50 cm. What can be the conclusion made by this study?

Data is neither precise nor accurate

Data is not precise but accurate

Data is precise and accurate

Data is precise but not accurate

10. The x̅-charts and R-charts monitor ____ and ____ of any manufacturing process.

Precision, accuracy

Variation, accuracy

Precision, variation

Accuracy, precision